iPad screen repairs are a very common repair for us, not surprising given the screen is made of glass. What is surprising is the amount of cowboy repairers in New Zealand. These people are on eBay buying a few low quality parts, watching a youtube tutorial and then promoting their service as a “repair centre”.
We recently received an iPad from a customer in Rotorua who had the screen replaced by one of these “types”. The screen, which was a cheap aftermarket, had been super glued down to the aluminum frame but once it had dried the glue had solidified and pushed the screen up off the frame, (you’re supposed to use double sided heat activated tape). The LCD was scratched but most concerning the battery was pierced and leaking lithium, which is rather dangerous. Luckily the damage just rendered the battery faulty. I could go on about the excessive amount of dust between the glass & LCD and the fact a white screen had been installed on a black device and the WIFI cable has been cut, but it seems these issues alone needing addressing first. (see pics below).
The customer he was charged $150 for the screen repair only to receive a super glued screen that was raised 5mm off the frame, distorted glass and a dangerous leaking battery, if you don’t know what happens to batteries when they are pierced then watch this youtube clip. (skip to 60 seconds).
The screen was beyond repair due to the super glue and we also had to replace the bezel and battery. The total cost for this repair was $290 + the $150 already outlaid. This could have been avoided by choosing a reputable repairer in first place and paying a wee bit for an original screen installed by a skilled technician. Now you cant blame the customer, he probably called around and got the best quote, exactly what I do when I go to a mechanic, I just assume and expect NZ class service and appropriate training & education. Fortunately for us mechanics have associations like MTA, AA & VTNZ, in the computer & mobile repair industry there is nothing like that so follow a bit of advise to find a good local repairer.
- See when they were incorporated on the companies office website, if they have been in business more than a year it’s a good start
- Do they have a store or service center or are they running it from home, if the cant afford a shop they cant be very good
- Look for reviews on sites like trade me & yellow.
- Ask them to articulate the repair and the process, if they cant do it they don’t have a clue what’s going on
- Ask about the quality of the parts, is the glass or LCD original (preferably both is the right answer to this one.
Synced Repairs is a specialist mobile phone & tablet repair business located on Parnell Road, in Auckland. Call us on 0800 DEVICE for more info.