Understanding why we no longer service them
Today I’ll be talking about the reasoning behind the discontinued service on the Galaxy S6 and S7 series phones.
One of the main reasons why we have stopped servicing these devices is that about 25% of the repairs done on these devices have come back to us after 4 months of general use. The reason behind this is the build structure of the phone. There is no bezel protecting the screen (like on an iPhone) and the LCD is very slim with no reinforcement behind it, so when the screen is broken the factory bond is destroyed.
The adverse effects of repairing Samsung’s with this build structure is (and especially the edge) are that the phone is no longer water resistant, a visible separation between the frame and screen, and the screen is going to be significantly weaker and far more susceptible to further breakage.
Since Samsung develop and manufacture their own screens, it is difficult to find OEM screens or ones that have been successfully refurbished. With the curved display, only Samsung are able to produce the screen and therefore are able to limit the amount of repair stock they release. They can then jack up the prices and no one can really do anything about it.
Luckily there is light at the end of the tunnel. We have come up with a trade and replace concept that will allow us to offer the customer a high quality second hand S7 Edge. These phones come stock with all the original parts. They are fully unlocked and fully restored to factory settings. They have all been tested using our 19-point quality control test. It’s hard to let them go when testing… they are gorgeous.
With our replacement service, we will be offering up to $150 dollars off a second hand device when you trade in your damaged one. All your data will be transferred over to the new device.
This credit will vary depending on the state of the device (a description on this will be published soon). We are also working with some insurance companies to allow us to supply a second hand phone as an alternative to a new one. This will cut down the price for them and also you!
All of our second hand phones come with a 3-month warranty. They also come with their hand tested quality control sheet so you know it’s fully functional.
This decision to discontinue servicing the S series seems to be a blanket decision for a lot of repair shops. We can speculate that many have stopped repairing these devices due to their disappointingly high fault rate and cost. Over the last week we have been blown away with how many phone calls we get asking for S7 edge repairs.
In summary our recommendation is to replace the device, be it new or used – see here for our replacement units.
Do not accept the repair option unless a minimum of a 6 month warranty is offered. The majority of issues we see arise in months 3-6.